With over 18 years of experience, Jackie Rice is part of the team that has led Target to become an eight
time World’s Most Ethical Company® Honoree. In this interview, Jackie Rice (pictured right), shares insights regarding Target’s strategy, corporate culture, compliance and ethics oversight, and the organization’s unwavering commitment to delivering against the brand promise.
Q: What are the special challenges of an Executive Vice President and Chief Risk and Compliance Officer for a large organization like Target?
JR: They’re probably not dissimilar to what my peers experience and also what makes us love our jobs! Everything we do at Target is focused on our guest and ensuring that we continue to deliver against our “Expect More. Pay Less.” brand promise. Our brand is so important to our business, which is complex – with over twenty compliance domains, across 14+ countries. It is imperative to stay on top of what is happening internally, but also to remain vigilant about emerging issues and risks across a broad spectrum of topics.
Q: How may you have partnered with other job functions as part of your overall effort to mitigate risk and promote compliance?
JR: You can have the best risk or compliance program, but if your stakeholders and partners don’t support it and feel a sense of ownership, it will never be effective. In the compliance world, every function from Internal Audit to Human Resources to Information Security is a key partner and must be part of the program. Same concept for the business – if they don’t understand why things are done, they won’t feel as empowered to make sure things are done appropriately.
Download and read the full interview here.